·All orders have an estimated shipping time of 1-2 weeks. Please be patient! ·Orders may ship in separate packages due to shipping constraints. ·Expedited orders will be shipped via shipping service, once order fulfillment is complete and ready for shipment. ·Expedited orders may take 1-3 days to fulfill and all other orders may take 3-7 days for fulfillment. ·Refund’s will not be accepted due to fulfillment! Your order will be shipped to you once fulfillment is complete. ·Expedited orders will ship only once product fulfillment is available for shipping. ·Same day or next day fulfillment and shipping is not guaranteed on any orders; including expedited orders.
Product Alternatives – You agree to authorize Outdorr to assign a product alternative for each out of stock item. Product Alternatives are shipped only when original material is unavailable. No authorization is needed for product alternatives. We will do everything in our power to make sure original material is used but a product alternative is our only option when it is out of stock.
Email refund requests to: email@example.com Include your original order number, picture images of the product, packages and damaged items.
RETURNS/CLAIMS MUST BE APPROVED PRIOR TO RETURNING!Returns sent without approval will not accepted; you will be held liable for returned items without prior approval.
Misprint/Damaged/Defective – All claims for misprinted, damaged or defective items must be submitted via email prior to shipment return. Returns must be submitted via email, within one week (7 days) grace period of the order/product arriving to your address and no later than Twenty Five (25) days from original order date. Accepted returns must be shipped/returned no later than thirty days (30) after the original purchase date. A week (7 day) grace period, is to be determined by the tracking address delivery date. Twenty Five (25) days from original order date is to be determined by the original order date.
Lost in Transit – For packages lost in transit, all claims must be submitted no later than one week after package should have arrived; shipping date’s to be determined by selected shipping service used.
Wrong Address – If you provided the incorrect address for shipment, you are responsible for all charges; including updated shipping rates to new address. No refunds are accepted for incorrect address entry, you are held liable.
Unclaimed Package – If your order is shipped to your provided address and is returned to us for any reason, you are liable and responsible for all charges; including updated shipping rates. No refunds are accepted for unclaimed packages, you are held liable.
Product Alternatives – You agree to authorize Outdorr to assign a product alternative for each out of stock items. Product Alternatives are shipped only when original material is unavailable. No authorization is needed for product alternatives. We will do everything in our power to not use an alternative.
Incorrect Size/Item – No refunds are accepted for incorrect size, incorrect color, if you received a product alternative or if the order has an address entry error; you are held liable. We do not refund orders for buyer’s remorse.
Shipping Rates and Fee’s – Rates are to be determined prior to check out, however; in the event of shipping surcharges, transit fees, international fees, custom fees, general fee’s, updated shipping rate or etc.; you are held liable and responsible. Please know your region or country’s shipping policy’s prior to placing your order. Refunds will not be accepted for unpaid fee’s, due to transit. You are held liable and responsible.
UNACCEPTED RETURNS – If for any reason your return is unaccepted, please email us at firstname.lastname@example.org ASAP! We know your unaccepted return may change your thoughts about ordering from us again and we want to fix that! As a core value of ours, customer service is very important to us and we want all OUTDORR customers to be treated properly and fairly! Please let us know your thoughts and we will happily resolve all issues and continue the conversation with you directly!